This program is designed to develop the style & skills of your staff operating on the telephone. Showing the team easy ways to begin helping clients to buy (rather than trying to sell to them), by increasing their productivity and improving attitudes in the office.

As part of the discovery mission we will look at all telephone activity within your business or team to gain a full understanding of the sales cycle, and the hurdles your team needs to overcome when speaking with clients on the telephone. We then tailor a Telemarketing Masterclass to make sure that everyone gets what they need to increase their confidence and their strike rate. Aimed to give structure, we look to enhance your teams own style and give them back control of their conversations. We will create an action plan to gather all the ammunition we’ll need to perfect the pitch, and begin building a “wish-list” of prospects and strategic partnerships to target.

Materials will be provided for all attendees and this program also includes the
follow up webinar. As discussed, being able to run the session at your own
office will help to keep costs down.

• 5 Conversation stears
• Preparing to make calls
• Getting past the gatekeeper
• Dealing with objections
• Rapport building techniques
• Prospect management
• Improving conversion ratios
• Motivation and discipline