Anthony Stears


This program is designed to develop the style & skills of your staff operating on the telephone. Showing the team easy ways to begin helping clients to buy (rather than trying to sell to them), by increasing their productivity and improving attitudes in the office.

As part of the discovery mission we will look at all telephone activity within your business or team to gain a full understanding of the sales cycle, and the hurdles your team needs to overcome when speaking with clients on the telephone. We then tailor a Telemarketing Masterclass to make sure that everyone gets what they need to increase their confidence and their strike rate. Aimed to give structure, we look to enhance your teams own style and give them back control of their conversations. We will create an action plan to gather all the ammunition we’ll need to perfect the pitch, and begin building a “wish-list” of prospects and strategic partnerships to target.

Materials will be provided for all attendees and this program also includes the
follow up webinar. As discussed, being able to run the session at your own
office will help to keep costs down.

  • 5 Conversation stears
  • Preparing to make calls
  • Getting past the gatekeeper
  • Dealing with objections
  • Rapport building techniques
  • Prospect management
  • Improving conversion ratios
  • Motivation and discipline


This half day Telemarketing Masterclass will change the way your team think about picking up the phone. We’ll be looking at the importance of telephone etiquette and how to get permission to speak, while providing a call structure to follow and some techniques to keep them in control of their calls. We’ll then move into a short Live Call Clinic to give everyone time to try things out, before returning for a debriefing session to share any success and create new “best practice” going forwards.
This program can include a take away pack of all the days materials for each of the attendees. You will also receive a hard copy of my book, plus a digital copy of the slide used on the day, which can be utilised for internal use only – to use as a reference tool and helping induct new starters.

This session will be delivered in your office and will run from 10:00am – 4:00pm, usually with one/two short tea-breaks and lunch break.

This session comes with a guarantee that Everyone in the room will walk
away with a “Gem”, something useful they could implement straight away.

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Contact us below to book this Motivator